
204 Tunnel Road
Asheville, NC 28805
Telephone (828) 255-9220
Website www.hilton.com
Managed by Asheville Hotel Group
Guest Service Agent
posted July 31, 2025
Be a memory maker, join our stellar team!
Compensation: Starting at $16.00 per hour

JOB DESCRIPTION
As a Guest Service Agent, your unique personality becomes the face of the hotel to every guest. To our guests, your personal touch, your engaging conversation, your recommendations and personal preferences are what makes you an amazing representation of not just our team, but of our community. Our visitors are excited to see what eccentric qualities our downtown has to offer and how the natural beauty of the Blue Ridge Mountains can turn an ordinary trip into an unforgettable memory. You are the voice of our community to our visitors.

TECHNICAL ASPECTS OF THE POSITION
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Processing all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
- Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS
- Ideally, you will have 1+ years of experience in a customer service field.
- High school diploma/G.E.D. equivalent
- Hotel experience is a plus
- English Language Proficiency
- An ability to problem solve
- Computer Skills
- Effectively, clearly, and courteously communicating with others.

BENEFITS
Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program
EOE/Drug Free Workplace
Hampton Inn Asheville-Tunnel Rd.
Hotel with 117 Rooms

Experience Asheville's Best at Your Doorstep!
We're just a stone's throw from the heart of downtown Asheville and the iconic Biltmore Estate. Nestled right off I-240, our location is a hub for all your city adventures. Within a three-mile radius, you'll find the Biltmore Estate and Village, the vibrant South Slope Brewing District, the Harrah's Cherokee Center - Asheville, and the renowned Orange Peel music venue. If you're an art enthusiast, the River Arts District is a mere 10-minute drive away.
And the excitement doesn't end there! When you stay with us, you'll start your day with a delicious hot breakfast, and we've got you covered with complimentary WiFi throughout your stay. Get ready for an unforgettable Asheville experience!