Compensation: $17.00 per hour

About the Role:

As our Overnight Security, you will play a crucial role in maintaining the safety and security of our guests and property during the night shift. Your responsibilities will include:

• Conducting regular patrols of the property to ensure a safe and secure environment
• Responding promptly and effectively to any security issues or emergencies
• Monitoring surveillance equipment and reporting any suspicious activities
• Assisting guests with inquiries and ensuring a positive guest experience
• Run and review end of day/month reporting

As a Night Auditor, you are the face of the hotel to every guest and act as an overnight ‘manager on duty’. You will communicate closely with Managers and associates to ensure a positive overall guest experience. Our Night Auditors are primarily Guest Service Agents, and are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations. Night Auditors also need to be able to maintain quiet and safe environment overnight. Checking in guests and handling their overnight requests, handling end-of-day bookkeeping, auditing and account reconciliation complete all EOD tasks and ensure other departments have done the same. Your responsibilities will include:

• Assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service & hospitality.
• Expected to have open availability 7 days a week.
• Provide superb customer service at the highest possible level imaginable.
• Process arrivals and departures in a most efficient manner.
• Able to follow instructions on the first request.
• Attention to detail is an absolute must.
• Must have the ability to get along with others from diverse backgrounds and beliefs.
• Booking Transportation for Hotel Guests.
• Creating Reservations for incoming Guests.
• Know all emergency and safety procedures for the hotel. Supportive Areas- Keep up-to-date all current information regarding your department, as well as other departments.
• Attend all Department and General Meetings.
• Never give out any guest or associate information.
• Maintain the cleanliness of the front desk area, as well as the whole hotel.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications.

JOB REQUIREMENTS

• Advanced, clear written and verbal communication, typing and computer skills.
• Superb organizational skills organized, flexible and outgoing.
• Must be able to handle multitasking.
• Must possess service forward attitude and disposition.
• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math/ accounting skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• Availability to work overnight

Qualifications:

• Previous experience in security and/or hospitality is preferred
• Strong attention to detail and ability to multitask
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Must have ability to use a computer proficiently 
• Must be able to work overnight shifts, including weekends and holidays

What We Offer:

• Competitive compensation and benefits package including insurance, hotel discounts, and PTO
• Opportunities for career growth and development
• A supportive and collaborative work environment
• The chance to be part of a respected and reputable hotel brand

If you are a motivated and reliable individual with a commitment to excellence, we want to hear from you! Apply today to join our team at Hampton Inn & Suites Asheville Airport and make a difference in the hospitality industry.

Apply Now and Take the Next Step in Your Career!