88 Tunnel Road
Asheville, NC 28805
Telephone (828) 252-5400
Website www.hilton.com
Managed by Asheville Hotel Group
Guest Service Agent
posted October 14, 2024
Join our highly rated Front Desk Team as Guest Service Representative starting at $16 per hour.
Compensation: Starting at $16 per hour
JOB DESCRIPTION
As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Processing all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
- Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications
JOB QUALIFICATIONS
- Ideally, you will have 1+ years of experience in a customer service field.
- High school diploma/G.E.D. equivalent
- Hotel experience is a plus
- English Language Proficiency
- An ability to problem solve
- Computer Skills
- Effectively, clearly, and courteously communicating with others.
- Must satisfactorily pass a criminal background check
BENEFITS
Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program
EOE/Drug Free Workplace
Please apply online at: http://ashevillehotelgroup.com/careers/
Homewood Suites by Hilton Asheville-Tunnel Road
94 Room Extended Stay
Close to downtown Asheville treasures
Downtown Asheville is a two-minute drive, and the Biltmore Estate and Village is only three miles away. Enjoy dining, breweries, downtown, and shopping. River Arts District, Harrah's Cherokee Center - Asheville, and Orange Peel music venue are all within two miles. We offer a daily complimentary hot breakfast and an evening reception on Wednesdays.