Homewood Suites by Hilton Asheville-Tunnel Road

88 Tunnel Road

Asheville, NC 28805

Telephone (828) 252-5400

Guest Service Agent

posted May 13, 2024

Join our highly rated Front Desk Team as Guest Service Representative for $15-17 per hour dependant on recent prior hotel experience.

Compensation: $15-17 dependant on experience

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D. equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • Effectively, clearly, and courteously communicating with others.
  • Must satisfactorily pass a criminal background check

BENEFITS 

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Please apply online at:  http://ashevillehotelgroup.com/careers/

Homewood Suites by Hilton Asheville-Tunnel Road

94 Room Extended Stay

Close to downtown Asheville treasures

Downtown Asheville is a two-minute drive, and the Biltmore Estate and Village is only three miles away. Enjoy dining, breweries, downtown, and shopping. River Arts District, Harrah's Cherokee Center - Asheville, and Orange Peel music venue are all within two miles. We offer a daily complimentary hot breakfast and an evening reception on Wednesdays.