Hampton Inn & Suites Asheville Biltmore Area

835 Brevard Rd

Asheville, NC 28806

Telephone (828) 575-9593

Assistant General Manager

posted November 9, 2023

Assistant General Manager at a Award Winning Hotel!
  • Assist the General Manager in directing and overseeing all operational activities and departments in the hotel to maximize revenue, guest satisfaction and team member engagement.
  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals
  • Ensure excellence in guest service while overseeing leading and managing Front Office, Guest Services, Housekeeping, Administrative and all Food & Beverage operations (Bar/Breakfast)
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values
  • Be actively aware of guest satisfaction scores and brand standards while working towards increasing and maintaining high departmental and overall guest satisfaction
  • Anticipate guest needs and resolve customer concerns by reviewing and monitoring operational issues, business flow and associate performance.
  • Supervise teams performance, and adherence to brand and company policies and procedures
  • Create, and implement specific, measurable, achievable, realistic, and timely action plans to remedy any service delivery deficiencies.
  • Recognize good team performance on a continuous basis through reward and recognition programs.
  • Communicate, updates, and train all department staff in the safety/security/emergency procedures of the hotel.
  • Proactively participate in educational and training opportunities.
  • Serve as acting General Manager in the General Manager’s absence and MOD program.
  • Perform other duties as required.
  • Minimum 2 years as an AGM of a hotel or similar managerial leadership role in a limited service hotel (Hilton brands preferred)
  • Strong leadership and organizational skills
  • Great interpersonal and communication skills.
  • Strong problem-solving abilities.
  • Good observation skills.
  • An ability to deliver constructive criticism.
  • Computer literate and basic Math skills.
  • An ability to identify growth opportunities and provide coaching where necessary.
  • Full Time: Weekends and Holidays are required
  • Paid weekly with direct deposit available
  • Uniforms provided at no cost
  • Annual paid vacation after the first year
  • Travel Perks: Stay at Hilton properties for as low as $40 per night
  • Affordable health, dental, vision and life insurances available
  • Room for growth!

EOE/ Drug Free Workplace

Hampton Inn & Suites Asheville Biltmore Area

114 Room Hotel

Near downtown, surrounded by nature

We're near I-40, off I-26 across from Asheville Outlets Mall. Bob Lewis Ballpark is 3 miles away. The Biltmore, Blue Ridge Parkway, and Downtown Asheville are 7 miles away. Asheville Regional Airport is a 10-minute drive. Enjoy a local craft beer or glass of wine at the lobby bar, or relax by the outdoor fire pit. Hot breakfast and WiFi are on us.