Hampton Inn and Suites – Biltmore Area

835 Brevard Rd

Asheville, NC 28806

Telephone (828) 575-9593

Assistant General Manager

Posted June 15, 2022

Looking for an energetic individual who is hands on who can connect wonderfully with not only our guest but out team members as well.
  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals
  • Ensure excellence in guest service while overseeing Front Office, Guest Services, Housekeeping, Administrative and all Food & Beverage operations (Bar/Breakfast)
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values
  • Be actively aware of guest satisfaction scores and brand standards while working towards increasing and maintaining high departmental and overall guest satisfaction
  • Anticipate guest needs and resolve customer concerns by reviewing and monitoring operational issues, business flow and associate performance.
  • Assist the General Manager in directing and overseeing all operational activities and departments in the hotel to maximize revenue.
  • Supervise teams performance, and adherence to brand and company policies and procedures
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy any service delivery deficiencies.
  • Recognize good team performance on a continuous basis through reward and recognition programs.
  • Communicates, updates, and trains all department staff in the safety/security/emergency procedures of the hotel.
  • Proactively participate in educational and training opportunities.
  • Serve as acting General Manager in the General Manager’s absence.
  • Perform other duties as required.
  • Minimum 2 years as an AGM of a hotel or similar managerial leadership role in a limited service hotel (Hilton brands preferred)
  • Strong leadership and organizational skills
  • Great interpersonal and communication skills.
  • Strong problem-solving abilities.
  • Good observation skills.
  • An ability to deliver constructive criticism.
  • Computer literate and basic Math skills.
  • An ability to identify growth opportunities and provide coaching where necessary.
  • Full Time: Weekends and Holidays are required
  • Paid weekly with direct deposit available
  • Uniforms provided at no cost
  • Annual paid vacation after the first year
  • Travel Perks: Stay at Hilton properties for as low as $35 per night
  • Affordable health, dental, vision and life insurances available
  • Room for growth!

EOE/ Drug Free Workplace

Hampton Inn and Suites – Biltmore Area

114 Room Hotel

style and comfort in a glorious setting.

Check-in at the all new Hampton Inn and Suites Asheville Biltmore Area, situated just five miles southwest of downtown Asheville, near the I-26 and I-40 exchange. Our hotel is directly across from the Asheville Outlets and close to the Biltmore and Blue Ridge Parkway. We are conveniently located to most major Asheville Corporations and only a 10-minute drive from Asheville Regional Airport. Take advantage of our free local area and airport shuttle service. Our Hampton Inn and Suites Asheville is the perfect home base to explore this beautiful mountain city.

Our spacious guest rooms and studio suites are fresh and modern spaces with a mini-fridge, 43-inch HDTV, coffeemaker, and a work desk with ergonomic chair. Feel rested after a great night’s sleep on the clean and fresh Hampton bed®, stay connected with free WiFi and plenty of device-charging spots.

Start each day with a free hot breakfast. Our Suite Shop is always open for snacks and drinks. Relax and unwind at our lobby craft beer and wine bar. Get in a workout in our fitness center, go for a swim in the indoor heated pool, or relax by our outdoor fire pit. We also have a business center and meeting space available.