JOB DESCRIPTION

As a Guest Service Agent, your unique personality becomes the face of the hotel to every guest.  To our guests, your personal touch, your engaging conversation, your recommendations and personal preferences are what makes you an amazing representation of not just our team, but of our community.  Our visitors are excited to see what eccentric qualities our downtown has to offer and how the natural beauty of the Blue Ridge Mountains can turn an ordinary trip into an unforgettable memory.  You are the voice of our community to our visitors.

TECHNICAL ASPECTS OF THE POSITION

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D. equivalent
• Hotel experience is a plus
• English Language Proficiency
• An ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicating with others.

BENEFITS 

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace