Homewood Suites by Hilton Asheville-Tunnel Road

88 Tunnel Road

Asheville, NC 28805

Telephone (828) 252-5400

Guest Service Agent

Posted April 22, 2022

Join our highly rated Front Desk Team as Guest Service Representative for $15-17 per hour dependant on recent prior hotel experience.

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D. equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • Effectively, clearly, and courteously communicating with others.
  • Must satisfactorily pass a criminal background check

BENEFITS 

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Homewood Suites by Hilton Asheville-Tunnel Road

94 Room Extended Stay

At A Glance

Homewood Suites in Asheville, North Carolina, Where Extra Space is Only the Beginning

The all-new Homewood Suites by Hilton Asheville-Tunnel Road is an all-suite Asheville, NC hotel located minutes from downtown Asheville, the Blue Ridge Parkway, and Biltmore. Our Asheville, NC hotel features contemporary suites equipped with all the comforts of home, including a full-sized kitchen.  Our guests enjoy a home-like atmosphere, including the service provided by our team.

While in Asheville you can experience America’s favorite drive, the Blue Ridge Parkway, and explore America’s largest private home, the Biltmore Estate, both of which are located within 5 miles of our hotel.

Whether you’re here on business or vacationing with loved ones, we want to make your stay here in Asheville memorable. Start your day with a complimentary hot full breakfast.  Our all-suite hotel also features an indoor pool and whirlpool spa, all-new fitness center, and complimentary high-speed Wi-Fi through-out.

*Local and state laws apply