Assistant General Manager- OPS Manager

Posted November 22, 2021

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Assistant General Manager / OPS Manager

We are looking for an enthusiastic, service driven, experienced  Operations Manager / Assistant General Manager with an entrepreneurial spirit, to join our team and assist the General Manager in conducting, managing and directing daily business operations. The Operations Manager / Assistant General Manager (AGM) should be experienced in a leadership role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives to all team members. The AGM must be able to competently and confidently perform duties in the absence of the General Manager.

To be a successful Operations Manager / Assistant General Manager, you should proactively participate in educational and training opportunities. Must be able to motivate and positively influence the associates, ensuring high team member engagement and high morale. A top candidate for this position must have proved strong leadership and organizational skills.

What you will be doing

  • Ensure excellence in guest service while overseeing Front Office, Guest Services, Housekeeping, and  Administrative operations 
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values.
  • Be actively aware of guest satisfaction scores and brand standards and work toward increasing and maintaining high departmental and overall guest satisfaction.
  • Anticipate guest needs and resolve and customer concerns by reviewing and monitoring operational issues, business flow and associate performance.
  • Nurturing a positive working relationships with the associates.
  • Managing and effectively delegating daily tasks.
  • Supervising teams performance, adherence to brand and company policies and procedures
  • Ensure continues team growth and performance improvement
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy any service delivery deficiencies.
  • Being a professional example to all team members
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Perform other duties as requested by management

The ideal candidate for this position

  • Minimum 1 year experience  as an OPS manger or  AGM of a hotel with F&B outlet or similar managerial leadership role in a focused or full service hotel.(Hilton brands preferred)
  • Degree in business administration or similar is preferred but not required 
  • Great interpersonal and communication skills.
  • Strong problem-solving abilities.
  • Good observation skills.
  • An ability to deliver constructive critique and help develop the team
  • Computer literate and basic Math skills.
  • An ability to identify growth opportunities and provide coaching where necessary.

Benefits

  • Weekly Pay
  • Health, Dental, Vision and additional supplemental  and critical illness coverage
  • Vacation pay
  • Performance based bonus & sign on bonus
  • Career growth opportunity

EOE/ Drug Free Workplace

HGI South Asheville

111 Room Hotel

Stay near Asheville Outlets and Biltmore Estate

We’re off I-26, five minutes from restaurants and shopping at Asheville Outlets. Blue Ridge Parkway and Asheville are within 15 minutes. Biltmore Estate, the largest home in America, is six miles away, and Asheville Regional Airport is 20 minutes from our door. Enjoy our restaurant, bar, and free shuttle service around the local area.