Hampton Inn Asheville-Tunnel Rd.

204 Tunnel Road

Asheville, NC 28805

Telephone (828) 255-9220

Executive Housekeeper

Posted June 7, 2021

Seeking an energetic Executive Housekeeper, who is experienced with handling pressure, the ability to manage a housekeeping department team, who understands the importance of cleanliness as well as guest service.

Executive Housekeeper

JOB DESCRIPTION

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.



What will I be doing?

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations

Oversee Laundry Operations

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Housekeeping/Laundry team

Competent in property management systems

Assist other departments wherever necessary

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards

What are we looking for?

An Executive Housekeeper is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

A successful track record of managing a large team

A high school certificate or equivalent

High level of commercial awareness and cost control capabilities

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a range of different work situations

Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

Strong organizational, budget management, and problem solving skills

Strong communication skills

A passion for delivering exceptional levels of guest service

  • Familiar with Property Management Systems


What will it be like to work for The Asheville Hotel Group?

Our team members exhibit a strong foundation of hospitality, a genuine care for other and our community. We prioritize the safety of our team members and guests at all times. We pledge to take all precautions to keep all our associates safe and healthy.

BENEFITS: Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Place

Hampton Inn Asheville-Tunnel Rd.

120 Room Hotel

At A Glance

Hampton Inn Asheville-Tunnel Rd. is located just minutes from historic downtown Asheville in the heart of the scenic Blue Ridge Mountains of North Carolina. Enjoy our complimentary area shuttle service to one of the city’s world-renowned restaurants or one of the numerous craft breweries.

The city has vibrant art culture on display throughout the city. We are located just 3 miles from the popular Biltmore Estate and Winery which offers annual spring and Christmas events. Conveniently purchase your Biltmore Estate tickets at the front desk. A short drive away is 'America’s Favorite Drive,' the Blue Ridge Parkway, which offers stunning views of Western North Carolina and one of the most beautiful fall seasons in the country.

Our hotel in Asheville offers exceptional guest service. Start your day off with our free, hot breakfast served daily. Our Perfect Mix Lobby, with soft seating and a community table, is the ideal space to meet with coworkers or enjoy a pizza with the family in the evening. Relax and unwind in our indoor pool and whirlpool spa, workout in our fitness center or lounge outside around the fire pit. Stay connected with complimentary WiFi throughout the hotel.